Jira Service Desk Linked Issues. So, when a development team progresses with their fix, your customers are kept up to date. This rule comments on your incident record about the status of a linked Jira issue.
So, when a development team progresses with their fix, your customers are kept up to date.
In this Jira Service Desk tutorial we're taking a closer look at the Help Center (or the Customer Portal) - the first customers' touch point during the support process.
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Update ticket in ServiceDesk when its linked issue...
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Update ticket in ServiceDesk when its linked issue...
Display linked issues on the customer portal in a data panel. In this blog, we will look at how to quickly create a new linked Problem ticket based on the current Incident/Alert. Let's look at a scenario where several service desk customers have reported a bug in a software application.
