Why Use Jira Service Desk

Why Use Jira Service Desk. Empower customers and employees to self-service. If you don't, this video will give you a good overview of it.

Jira Service Desk webinar - YouTube (Elizabeth Garner)

JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. Each new request must be assigned to a member of the service desk team and ultimately resolved with an answer. Jira Service Desk's reporting features create dashboards that provide performance metrics to enable.

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This is fortunate as it means we don't need to use the JSD API directly.

Jira Service Desk reports - YouTube

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Zoom integration with Jira Service Desk - YouTube

Jira Service Desk's self-service feature allows customers to self-resolve tickets and queries by accessing the knowledge base. You can only suggest edits to Markdown body content, but not to the API spec. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features.