Jira Service Desk Merge Tickets. Since Merge Agent for Jira focuses especially on Jira Service Desk I'm sure it can help you a lot in your day-to-day business. We can of course link the tickets but we (and the customer) loose the history in the "main" ticket.
Please let us know what you require… Export Jira Service Desk tickets to native Excel or create ready-to-use reports using any Service Desk specific field (SLA, Request type, Organization, etc). The JIRA Service Desk integration only supports on-premises deployments of JIRA Service Desk. This company was extensively using Jira Service Desk as a helpdesk platform to handle incoming requests from their customers.
The JIRA Service Desk integration only supports on-premises deployments of JIRA Service Desk.
Service Desk creates a new ticket for them because they were not added as a request participant initially.
The Olark live chat add-on for JIRA Service Desk - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. This integration prefixes JIRA tickets with 'Moogsoft Enterprises Situation [number]'. Previous articleConfluence tricksHow to print custom PDF templates of Jira tickets using Confluence.