Jira Service Desk Import Customers. Customers do not consume JIRA Service Desk licenses or JIRA user licenses. Agents licensed for Jira Service Desk have the ability to access queues, move issues through workflows, and make customer-facing comments.
Ready-made Confluence and Jira Service Desk Holiday Theme ... (Josephine Walker) Jira Service Desk: Import from other service desk platforms. All tickets will be imported to Jira Service Desk with their respective agents, contacts, and attachments, that way, saving the previous record of customers' requests. The users who will make this call will need to have the.
This blog presents the latest Jira service desk features.
We recently added the ability to set customer organization using Automation for Jira, along with a bunch.
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So, Jira Admins will go to the jira-administrators group because they need all the permissions that are necessary to do their job. They do not have access to the service desk interface in JIRA used by agents. Jira Service Desk: Import from other service desk platforms.