Jira Service Desk Sub Queues. Streamline ticket management with customisable assignment queues which maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL). Currently, in some service desk versions, Behaviours do not work when you click Raise a Request from the project admin screen.
The users who will make this call will need to have the. Jira Service Desk is the most popular tool in managing requests from users. Jira Service Desk: Making queues for your service desk teams.
Enhance your Jira Service Desk queues with cross-project support, improved usability and security of service operations.
Upon ticket resolution, most companies send out a mundane, plain-text.
Suggested Edits are limited on API Reference Pages. The Olark live chat add-on for JIRA Service Desk - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. You can use sub-tasks in JIRA Service Desk similarly to how you use them in other JIRA products, but just be aware that sub tasks and back-end only, and cannot be used to communicate with customers.