Jira Service Desk Is Licensed But Not Currently Installed. However, as configured Jira is not ideal for a help desk. In the jira service desk log there are warnings , but the same for all users when-handler failed with error error.retrieving.project : 'error.retrieving.project' Examine: vent when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin.
On the Versions & licenses page, there will be a message JIRA Service Desk is licensed but not currently installed. for the JIRA Service Desk application.
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking.
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Built on JIRA workflow engine, it connects IT to your business through fast, accountable resolution of customer requests. It is possible to utilize your existing infrastructure to inject js into the service desk portal to fill in custom fields. I have disabled few user installed plugins and immediatley after that I started getting this error.
