Jira Service Desk Emails Not Creating Tickets

Jira Service Desk Emails Not Creating Tickets. Why not share it on social media and check out our post on ScriptRunner for Jira Service Desk to learn how ScriptRunner can help you get more out of your Jira. Jira Service Desk Out-of-the-box provides some graphical customizations, like: PORTAL logo and colors.

Email Request | Ticket Creation | One-to-many conv... (Maurice Clark)

JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. It is possible to utilize your existing infrastructure to inject js into the service desk portal to fill in custom fields. The idea was to create some rules on the mail server (we're using google apps) and filter USA and Europe employee's mails, assign the proper label and assign tickets to the proper components regarding the IMAP folder they.

Go to: JIRA Admin > System > Incoming Mail.

However it can easily be linked to a Confluence space that would be set as a knowledge This can be added using an add-on: Call Center for JIRA Service Desk which will allow customers to create tickets over the phone (in addition to the.

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Jira already contains the basic mail handler that can be bound to the project. Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. The idea was to create some rules on the mail server (we're using google apps) and filter USA and Europe employee's mails, assign the proper label and assign tickets to the proper components regarding the IMAP folder they.