Benefits Of Jira Service Desk. Jira Service Desk - flexible, collaborative ITSM software built for rapid service delivery. Here's a quick overview to help you learn the Jira Service Desk lingo: Customers submit their help requests to your team through a customer portal , an embeddable.
Jira Service Desk is a helpdesk request tracker.
Ultimately, Jira Service Desk ensures that every issue receives proper attention rather than falling through organizational cracks.
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Everything that happens on Chat is reflected in Jira in real time, and vice versa in the chat. Chat for Jira Service Desk is ingrained in Jira itself, which means that the agent does not need to handle a live channel independently from the existing support engine. Jira Service Desk helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help.
