Jira Service Desk Auto Assign Tickets

Jira Service Desk Auto Assign Tickets. Automation is now available as a native feature in Jira Cloud. JIRA Service Desk is a fully-fledged ticket tracking system for helping IT and business teams communicate with customers and develop products.

Unable to assign manager in helpdesk ticket (Belle Cole)

Please let us know what you require… Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Good integration with enterprise vendor Atlassian's other products as well as ample customizability and advanced reporting make this a platform worth considering. Confluence is a collaborative document management and storage A group is simply a category you can assign to each request type.

The users who will make this call will need to have the.

For example, Jira Service Desk gives us the possibility to use a set of rules to automate some parts of our processes.

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Auto Add Reviewers based on Request Type. Jira Service Desk's self-service feature allows customers to self-resolve tickets and queries by accessing the knowledge base. Is there any way we can do something similar with JIRA Service Desk?