Vch Service Desk. Service desk versus help desk: Tomāto, tomáto or apples and oranges? Users of our service desk - Freshservice - often bombard me with one question: "What's the difference between service desk and help desk?".
Help desk and service desk are terms describing IT support.
Service desk versus help desk: Tomāto, tomáto or apples and oranges?
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However, they can connote two different. From your service desk project, go to Reports. In the past, the two terms were used interchangeably, and in many cases they still are.
