Jira Service Desk Mail Handler. Want to try a free trial? If the handler is set in the wrong place, there could be issues like the one you're experiencing.
VictorOps: JIRA Integration - Knowledge Base (Gerald Atkins) JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. Enterprise Mail Handler for JIRA Cloud is a rather convenient and flexible tool if one communication channel is sufficient for your HelpDesk system. Jira Service Desk is a solid helpdesk entry for midsize and even large businesses.
Native but powerful … The last solution in our blog post is the edition of JIRA - JIRA Service Desk.
In the example below, we can see a mail handler set for a project, and we can perform the task of Creating or Commenting on an Issue, as.
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Can the JIRA Incoming Mail Handler that uses regex...
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Mail Handler for ScriptRunner allows users to run groovy scripts when a message is received, expanding on Jira's built-in mail handling capabilities. Specify a Name for the handler. Align your service desk and development teams using Jira Cloud integration with Service Desk.