Zoho Desk Auto Assign Tickets

Zoho Desk Auto Assign Tickets. Select Agent Select an agent from the drop down menu. Auto-assigning them would seem to fit the bill if only I could work out how to do it!

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Configure multiple criteria to perform custom actions on incoming tickets. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. Typically the tickets that are created in Zoho Desk will stay in the Unassigned state.

In addition to bringing agents together and controlling access privileges, groups can also be used to assign incoming tickets and requests to.

Auto-assignment assigns tickets as follows: The initial save operation of a new ticket invokes auto assignment.

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Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day. Key features include management of customer Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules.