Zoho Desk Custom Functions. Functions are an implementation of serverless architectures where Zoho Desk dynamically manages the provisioning of servers. You can write functions using the Deluge script and run the code (proprietary within Zoho Desk) without worrying about deploying it in servers.
Set up Functions such that when it matches the certain criteria, the CRM automatically triggers the function and updates the CRM records. You can also post comments, messages or updates to other applications used in your organization like Zoho Desk, Zoho Cliq, or MS Teams, using Custom Functions. You can associate only one custom function per workflow rule.
Custom functions can be used to retrieve data from your other Apps into Zoho Desk.
Agents can easily add to the knowledge base while solving a new problem as well as editing an existing entry as things.
You can associate only one custom function per workflow rule. Equipped with robust reporting tools and analytics, managers can keep track of their agents' KPIs and address performance issues and make data-driven decisions. You can write functions using the Deluge script and run the code (proprietary within Zoho Desk) without worrying about deploying it in servers.