Jira Service Desk Queues Missing. Jira Service Desk is the most popular tool in managing requests from users. Even though it's a great ITSM software, it needs a range of apps available on the Atlassian Marketplace to extend its functionalities.
Upon ticket resolution, most companies send out a mundane, plain-text. It's ITIL compliant for Request, Incident, Problem and Change management. Good UI, and the management of access rights to queues is a real plus.
Jira Service Desk queues allow your customer requests to be viewed, triaged and assigned to agents.
Enable Xporter on my Requests Enable Xporter on JIRA Service Desk Queues The Jira Service Desk allows you to add an approval step to a status in a workflow, in case.
The users who will make this call will need to have the. It's ITIL compliant for Request, Incident, Problem and Change management. With Jira Service Desk, it's simple to set auto-notifications for customers when an issue is resolved during various points in the bug resolution process (e.g., initial ticket creation, entering active development, etc.).