Jira Service Desk Knowledge Base Permissions. A knowledge base uses a combination of global, space, and page permissions to determine who can view and create articles. How global customer permissions impact project permissions.
Customer permissions for your service desk and Jira site. Jira Service Desk plays well with another Atlassian product called Confluence. Jira Service Desk needs no introduction.
All they have to do is head to the portal as they did before and Jira Service Desk will suggest recommended articles as they begin to type. (Hence why getting the categorization and.
To copy the permissions from another structure, click the Set Permission Level box and choose Apply Permissions From.
There are various page, global, and space permissions that are used by knowledge bases. How global customer permissions impact project permissions. Watch the video for a demo on how to set it.