Jira Service Desk Email Templates. Customer Portal in Jira Service Desk: notifications, automation, knowledge base, SLA. In Acknowledge New Issues and Acknowledge New Comments, select the Auto Acknowledge template you created above.
Jira Service Desk is a solid helpdesk entry for midsize and even large businesses. After you complete the JIRA Service Desk integration, you can right-click a Situation and select Open. You have created a JIRA Service Desk project using the 'IT Service Desk' project template.
So now, we're able to create a Service Desk that's resembling more our brand style, and the interface is more like the one we have.
Save time and resources by escalating new or open incidents directly into Jira and by sending incident details directly to the Jira issue.
Jira Service Desk is a collaborative IT service desk with a powerful ticketing system, a self-service knowledge base, and real-time reporting. Keep your employees and users in the loop so they can keep track of. You can also share these templates with team members, enabling everyone to save time on how-tos and. Time tracking on Jira Service Desk keeps your team on track with how much time is spent on a particular.