Jira Service Desk Sla Examples. Natively, JIRA Service Desk does not allow you to see SLAs on the portal. Get started with Jira Service Desk for agents.
Currently, in some service desk versions, Behaviours do not work when you click Raise a Request from the project admin screen. When you create a new SLA name, it can then be used by all service desk users on your Jira site. For each selected SLA all dimensions and measures described below will be imported (this feature is available starting from the eazyBI.
The best way to find out which app fits your needs best is to evaluate them side by side.
Built on JIRA workflow engine, it connects IT to your business through fast, accountable resolution of customer requests.
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. Each SLA has information on when it started and stopped, and whether it breached the SLA goal. Currently, in some service desk versions, Behaviours do not work when you click Raise a Request from the project admin screen.