Jira Service Desk Knowledge Base Search

Jira Service Desk Knowledge Base Search. Agents can search for issues across any service desk or project they have access to. The company also said that agents can also search for a knowledge base article within a ticket.

Features - Jira Service Desk | Atlassian (Dorothy Owens)

This compatibility allows you to build a knowledge base in By utilizing another Service Desk-only feature, Automations, you can automatically transition your issue through the workflow, based merely on. Jira Service Desk is a service management software built for the future that connects and supports IT and businesses through fast, accountable resolution of customer requests. Basic customization Jira Service Desk Out-of-the-box provides some graphical customizations, like: PORTAL logo and colors Names and project descriptions PORTAL is the name of Customer point-of-access for Jira Service Desk request.

JIRA Service Desk also has an additional functionality and compatibility with Confluence.

Note, however, that quotes are stripped off from function issue-id is any valid JIRA issue ID. constraint-name is the name of the function constraint: either bundled with Structure (folder, item, or row_id) or.

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Atlassian Blogs

Jira Service Desk | IT Service Desk & Ticketing

Jira Service Desk - Review 2019 - PCMag Australia

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Locating Jira Service Desk's Knowledge Base search ...

Use Jira applications and Confluence together - Atlassian ...

Using JIRA applications as Knowledge Base - Atlassian ...

New features in Jira Service Desk Cloud

How to Build a Self-Service Knowledge Base

Using the help center - Atlassian Documentation

Tutorial: Browsing Confluence from Jira Service Desk ...

Align your service desk and development teams using Jira Cloud integration with Service Desk. You can deflect common questions and resolve. Suggested Edits are limited on API Reference Pages.