Jira Service Desk Hidden Fields With Preset Values

Jira Service Desk Hidden Fields With Preset Values. Jira service desk provides you a friendly way to accept tickets from the customer. Other fields aren't supported for use in Jira Service Desk.

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The request participant field is only one of dozens of fields you can edit with a click in the 'edit issue' action. In order to get the list of such values, use the next query: SELECT STRINGVALUE, COUNT(*) FROM jiraissue i LEFT JOIN customfieldvalue cfv ON i.id = cfv. Let us learn how to hide a field from the customer portal and set its default value. #HideFields #RequestType #JiraServiceDesk #ITSM #ITIL #### Jira books.

JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking.

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ISSUE where cfv.customfield = (select id from customfield where. If you use Jira Service Desk, then in Jira import custom field selection you can select which Service Desk SLA custom fields as well as other custom fields to import. See all Jira Service Desk issues associated with a particular Device or Asset CI.