Jira Service Desk Knowledge Base Categories

Jira Service Desk Knowledge Base Categories. All they have to do is head to the portal as they did before and Jira Service Desk will suggest recommended articles as they begin to type. (Hence why getting the categorization and. You can keep your knowledge base organized by categorizing (or grouping) articles together to help agents quickly find articles for customers, and customers to easily find articles in the help center.

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Jira Service Desk will automatically recommend knowledge base articles depending on the customers' request. Jira Service Desk is a collaborative IT service desk with a powerful ticketing system, a self-service knowledge base, and real-time reporting. Navigating JIRA Service Desk can be especially overwhelming when you're new to Atlassian's suite of products, so we've You can deflect common questions and resolve issues quicker by integrating JIRA Service Desk with Confluence and sharing relevant knowledge base content with your users.

This particular app also adds additional features.

To view, write, edit and restrict articles, go to your service desk project and select Project settings > Knowledge base.

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Check the Knowledge Base Reports: After creating and sharing the articles, you can directly go to the Reports Section and evaluate their performance so far. Jira Service Desk interface is clear even for the first-timers, as there are Get more from Jira Service Desk workflows. Jira Service Desk is a collaborative IT service desk with a powerful ticketing system, a self-service knowledge base, and real-time reporting.