Freshdesk Canned Responses. Hi Freshdesk, how long should we expect to wait for an answer on a support ticket please? Canned responses refer to predefined responses to common queries, which can be accessed and sent by team members as part of their conversations, thus optimizing response time and boosting.
Give a title to your canned response.
It's clear, using canned responses to save time and please customers is an art.
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Canned responses (also known as prefab replies and macros) are a boon to your customer service. In fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser. Freshdesk - Where Does It Fit In Your Plans?
