Jira Service Desk 3 16 1. Check out our guides for new administrators and users. Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an.
Adding Emails from Google Group (Rena Fernandez) Jira Service Desk is the most popular tool in managing requests from users. Jira Service Desk is a well-known service desk which helps businesses manage customer complaints. Reduced logging to the catalina.out file.
Built on JIRA workflow engine, it connects IT to your business through fast, accountable resolution of customer requests.
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking.
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If you extrapolate the ticket creation through a Rest call, you're bypassing service desk and you're making that call directly to the jira server underneath. Jira Service Desk is a well-known service desk which helps businesses manage customer complaints. Pros Jira Service Desk was very easy to get started with.